New "And here we go" (The Joker, The Dark Knight) 2/09/25

I love September, I even have a tattoo that says September on my body. For me it is a concept, to start over, to start again. But the best part is that you do not start from zero. You start near the finish line, close to collecting all your goals for the year. Or, if you have been lazy, you still have time to catch up before 2026.

For me, I think I have done it pretty well so far. Coming back to work has been easier than I thought it would be. I have already done 7 of my 14 goals for 2025, and 3 of them are in progress.

What can I expect from September?

I will focus on walking 4 times a week (and going to the gym, of course), finish The Shadow of the Gods by John Gwynne, start a new course of my degree, and I will try to elaborate an idea for a small business (maybe you will read about this in the future).

Oh, I almost forgot, I have my work evaluation in the upcoming days. I was promoted in March so let's see how I have been doing these months. I think I could have done better and there is plenty of room for improvement, but maybe I am just too demanding with myself.

See you around :D

You don't need motivation, you need consistency. 2/08/25

This is something I've learnt not long ago. I used to wait for the right moment and for motivation to start a project I always postponed. In the past few years, I flipped things around: I started doing things without being motivated, and that took me further than waiting for motivation ever did.

How did I learn this?

By going to the gym, setting schedules, and not listening to that little voice inside that whispers you to quit. Exercising is the easiest thing to drop. If you have a bad day, extra work, feel sick, or have a date… the first thing you scratch off your list is working out. Why? Because it takes consistency. In 2024 and 2025, I've worked out four times a week, every single week, without excuses. I won't explain the benefits of doing sports here, but let me say this: I encourage you to do it.

Setting schedules was a bit easier. I started with something really simple: read at least half an hour before bed. This also impacted my sleep positively, keeping me away from infinite scrolling before sleeping. For the past two years, I've read almost every night — even on New Year's Eve. I started simple, and then kept adding things.

What do I need consistency for now?

My degree. I'm trying to get an online degree while working full-time. So far, it's going well, but sometimes I really want to quit. I tell myself: "You're just fine as you are now, why would you put yourself in this situation?" Shut. The. Fuck. Up.

Don't listen to that. Don't sabotage yourself into mediocrity. Go further. You can. You just need consistency.

If you're struggling with something, stop waiting for motivation. Just show up — consistency will take care of the rest.

See you around :D

Working with Cases 21/08/25

This is my first Salesforce-related post. I will assume that you have no programming/Salesforce background.

What are cases?

A case is a customer's question, feedback, or issue — e.g., more information about an order, something wrong with an invoice… something like that.

This summer, before taking holidays, I was working with cases from a big telecom company. They had some features already developed, and it was my job to fix them. It was a mess. For context, Salesforce has some rules while coding, like do not query the database in a loop because you might reach a system limit, do not concatenate loops, use lists to loop through records...

Every single rule that I had been taught was being broken in what was developed. In this project, we had Email-to-Case, Web-to-Case, and some triggers when cases were created/updated, and also emails about cases were incoming (in case you don't know, triggers are automation that do something when a record is created or updated — e.g., a case is created and its type is Email, you can automatically assign a case status).

When a case was created, madness began. There was plenty of automation that didn't have any filters on it, so when a case came in, it activated a "create case" trigger (that was also calling an Email Message trigger), more than 7 flows (without filters, as I already told you), and, of course, Email-to-Case or assignment rules.

This has been one of the most challenging tasks I have done. It was like trying to separate every single spaghetti from a plate of spaghetti. Also, every time I got that spaghetti, I had to ask the client if this spaghetti was what they asked for, and almost every time they would rather have tortellini (this sounded better in my mind).

Right now, everything is working fine and smooth in the dev environment, so you might think it is done. It is not. For sure, something will break when I go back to work in September. This is something that usually happens in this field: something stops working for no reason, without changing anything from one day to another. So, September should be the time to fix and upload to production — which, for me, is a perfect fit.

September, time to fix and go up.

Thanks for being there :D